The work and what it changed

Most tickets now close with no human touch. The queue stopped defining the day.

Routes now re-plan themselves around disruptions. Late deliveries stopped being the norm.

Onboarding that used to take half an hour now finishes before the appointment starts.

Each visit feels bespoke - and conversion followed.

Reviews that took a quarter now run continuously in the background.

First-pass review became instant. The team argues the hard parts, not the boilerplate.

Disruptions became a two-minute fix instead of an afternoon on hold.

Scrap dropped and the rework queue emptied within a quarter.

Most claims now close the same day they arrive.